The network card is active, but computer won’t connect to the Internet

Sometimes the network card must be reset so the router recognizes it. Click Start, Control Panel, and Switch To Classic View, and double-click Network Connections. Click Repair This Connection in the

Network Tasks box, wait for the process to complete, and click Close. If the connection still doesn’t work, you may need to uninstall and reinstall the network card according to the instructions it came with.