Does your OS have the right support?

Make sure your operating system is up-to-date. Most wireless IPs only support a limited number of OSes or just specific versions of a particular OS. Depending on the wireless IP, some browsers are not supported and may not properly display the splash page, the Web page that lets you sign in to the hotspot’s Internet service. Check with the wireless IP offering the hotspot for details on which browsers are recommended for best viewing.